United States Patent and Trademark Office

The USPTO needed an enterprise-wide solution that provides USPTO with a consistent interface across multiple reference publications with respect to revision, publishing, dissemination and search capability.

Strategic Assessment

Agency Profile

The U.S. Patent and Trademark Office (USPTO) is the federal agency responsible for the issuance of patents and trademarks. 

The Problem

• Slow and cumbersome process for updating documents.
• Limited frequency with which updates to reference documents can be published.
• Inadequate search capability and no standard approach across all reference documents.Needed previously defined requirements validated for a Documentum implementation.

The Solution

• Provide unique Microsoft Word-based publication process that capitalizes on the flexibility of XML while shielding the user from its complexity.
• Streamline the process for change request, updates, reviews via electronic workflow.
• Provide contextual search capabilities that provide speed and accuracy.
• Design a common user interface for viewing and searching USPTO reference documents.

The Benefit

Provided consistent search and retrieval interface for USPTO staff and public.