Leading Storage Device Manufacturer (XML Authoring)

This leading storage device manufacturer engaged Flatirons Solutions to help streamline technical document publishing processes and support OEM partner reuse and branding.

Technical Communications XML Initiative

Company Profile

Supplies infrastructure products, services, and support to customers with a wide range of data storage and management issues.

The Problem

• Document exchange with multiple OEM partners, each with different formats
• Unacceptable cycle times for integrating in-house content with partner content
• Content duplication across document sets.

The Solution

• Migrate all FrameMaker TechCom documents to DITA-compliant XML
• Leverage existing Documentum repository to house Technical Communication documentation
• Utilize PTC’s Arbortext for authoring
• Identify reuse opportunities and single-source applicable content ‘chunks’

The Benefit

Drastically reduced cycle times for integrating content into OEM partner documentation.