Leading Healthcare IT Company (e-Learning and Content Management)

This leading healthcare IT company's objective was to reduce the siloed nature in which their product documentation was produced for each of the required content channels (the web, help files, print manuals, etc.). By better integrating the efforts of content authors, they hoped to reduce redundant effort associated with content updates across channels, and speed the production of documentation required to support its software updates.

Company Profile

A leading supplier of healthcare information technology, serving over 1500 clients worldwide.

The Problem

• Corporate mandate that all product documentation must be available within 45 days of GA
• Content difficult to find, and spread across media types (web, help, print)
• Content duplication across document sets
• Multiple publishing channels and formats required

The Solution

• Identify global content reuse strategy
• Develop central, single-source content management system to streamline publication processes and significantly improve content access
• Provide content analysis framework to integrate content across product docs, help systems, call centers, and training

The Benefit

Optimized product documentation access and publication.