Large Transporation Agency (Content Management)

A transportation agency adopts an ECM solution to improve regulatory compliance, streamline cross-functional collaboration, and support the growth of a multi-billion dollar corridor expansion.

Enterprise Content Management

Agency Profile

This customer is a regional transportation agency operating bus, rail, and light rail lines in a major metropolitan area.

The Problem

• A multi-billion dollar expansion project spanning several corridors made the adoption of new tools and processes a critical need
• Internal audits revealed the agency was not in compliance with regulatory requirements for project data capture and retention
• Existing content resided in a legacy scanning system with little to no true content management functionality
• No tools were in place to allow cross functional teams (engineering, finance, legal, project management) to coordinate on content creation, review, and approval

The Solution

• Provide a Documentum-based solution that includes scanning, engineering drawing management, contract management and collaboration
• Deliver a system capable of capturing hardcopy, electronic, and email project documentation and securing it in compliance with defined retention policies
• Allow cross functional agency user groups, third-party team members, and regulatory stakeholders to collaborate seamlessly through web-based tools

The Benefit

Improved productivity, shorter time to approval for key project documents, increased capacity to support growing commitments for existing staff.