ACCOUNT MANAGEMENT

Get a Jumpstart on Flatirons with Our Proven Services Experts

WE’RE HERE FOR YOU

Ensuring Customer Success

We offer a full-service support organization that guides you every step of your technical content journey. Our Technical Account Managers assist you with defining your needs and are your primary contact into our Services organization. Our Project Managers manage your implementation and configuration needs while our Business Analysts and Subject Matter Experts educate and train you on our platform. Whatever your particular solution, our Services team is here to help to ensure your success and execution of the Flatirons platform.

CUSTOMER ENGAGEMENT

Maximize the Business and Technology Value of Your Flatirons Investment

Ensure Your Solution is What You Need

Get help and support to determine your needs and business requirements through client design workshops. We assist you in your business needs and current workflows and relate thèse to our software capabilities.

Deploy Quickly

Get your configuration up and running quickly with our Flatirons implementation and configuration experts

Optimize your Solution

Get up to speed quickly with the training and education you need to ensure you get the most out of Flatirons and as your business evolves and needs change, utilize our advisory services to unlock additional value

ACCOUNT MANAGEMENT

Resources to Help You Achieve Success So Your Operations Never Stand Still

Our Engineering Operations Services organization comprises of a team of dedicated experts who promote customer engagement, fully support your business operations, and maximize your Flatirons investment. Your account team consists of:

Technical Account Manager (TAM) and Subject Matter Expert (SME)

  • Provides technical support to customers
  • Defines and evaluates customer needs and business requirements
  • Maintains customer relationships and ensures customer satisfaction
  • Acts as a liaison between the Customers and the Flatirons product teams

Project Manager (PM)

  • Manages the scope and schedule during the implementation, configuration, integrations, and migrations
  • Reinforces quality, consistency, and efficiency throughout the project life cycle, holding the team accountable for overall project performance.
  • Partners with technical leads to guide project teams through iterative planning, development, and delivery cycles.
  • Takes requests and prioritizes the backlog

Business Analyst (BA) and Technical Writers

  • Determines project requirements through client design workshops
  • Defines features stories and captures business and technical requirements as user stories with acceptance criteria
  • Delivers product demonstrations
  • Designs, develops, and delivers end-user documentation and training courses

Implementation

Get up and running quickly with our experienced team of Flatirons experts.

Education and Training

Elevate your use of Flatirons with personalized training and education so your technicians can become more productive faster.

Expert Support

Get answers fast to technical questions from our experts who know your environment.

Strategic Advisory

Discover new features and unlock additional value of our platform to support your technical content journey through our Technical Account Managers.

CUSTOMER SUCCESS SERVICES

We’ve Got You Covered

CONTACT US

Ready to Get Started?

We can help you maximize the business and technology value of your Flatirons investment. Putting you first.